Below are some examples of positive feedback we have received from our clients:

“I just would like to update and thank Dr William Crane, who saw me a year ago and who diagnosed inflammatory arthritis. That was very helpful as my GP had missed it. I got well enough by early summer to go hill-walking again! Thank you so much for your help – I appreciated it so much. Having consultants who you feel are on your side is a large part of getting well.”

“This is an excellent report covering all the relevant occupational health aspects which very much helped me to provide informed occupational health advice on the case.”

I am most grateful to you for your submission of this confidential, and most useful, report, the acknowledgement of which I held back awaiting my return from holidays. I am delighted to report that X is back to work and appears from his demeanour, to have benefited from his interview with Dr Younger to whom I would ask you to convey our most grateful thanks.”

“Thank you for all you helpfulness and patience over the last 12 months.  You have always been so helpful and prompt with replies.”

Please extend my thanks to Dr Crane for his support and understanding of the situation.”

“Thanks so much for your help. It has been unbelievably difficult to find clear information (Even the gov.uk website is ambiguous) and your concise reply is complete and very much appreciated. I have booked the two tests and will await the automated online responses and look forward to getting the tests done with your team, so we can relax.”

“I want to give feedback on the amazing service I received from the reception staff during what was an incredibly stressful time for me. Thank you so much for your patience and understanding, and doing the best you could to get my results back in time. Please pass my gratitude to everyone involved.”

“I would like to thank the woman I spoke to on the phone approximately half an hour ago. Unfortunately I didn’t get her name. She was very understanding and though the results were out of her hands she really made a difference to my anxiety about getting them in time. I hope this message gets to her.”

“We have always received an efficient, professional and friendly service!”

“My daughter came to you for a Covid-19 PCR Test and a fitness to fly certificate last week. She received exemplary customer service from Caroline. Her employer had been somewhat vague in setting the detail of what they expected and Caroline went above and beyond to be helpful on what would otherwise have been a rather stressful Friday afternoon. She has now travelled safely without any problems and we would like to pass on our sincere thanks to Caroline.”